The Intenix Support Service
- A dedicated support team who has the knowledge base on the application and has the technical knowledge to troubleshooting tips.
- In most cases support responses will be guaranteed 24 hours and all business critical issues will be given high priority.
- Problem isolation and identification
- Error message analysis and resolution
- Up-to-date information on current releases, product compatibility, restrictions, enhancements, workarounds and fixes.
- Access to software services packs, patches and minor releases
- When a system related issue is raised, will follow a structured method towards resolution and version control.
- Database Administration (see below the details)
- Code re-factoring and performance tuning (see below the details)
To view Intenix support Overview click here
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